To ensure a smooth and efficient custom sewing experience, please provide a detailed drawing of your desired item, similar to the examples on our website.
Measurement Tolerance
While we strive for accuracy, achieving precision down to 1/16" or 1/8" might not always be possible. This is because our products are handcrafted by skilled sewers, and individual tolerances may vary slightly.
Communication is Key
Clear communication is essential for a successful outcome. A well-defined drawing with dimensions and a description of the intended use of the item will significantly aid our production team in creating exactly what you need.
Prototypes and Remakes
We will create your custom item based on your specifications. If we have any questions during the process, we'll send you progress photos for your approval. You'll also receive a final photo before your item ships.
Please note that any remakes requested will be at your expense, and the cost will likely be similar to the original prototype.
Understanding Our Policy
By submitting a custom job request, you acknowledge and accept our policy regarding refunds, exchanges, and returns. We kindly ask that you refrain from initiating chargebacks.
We hope this revised policy clarifies our process and ensures a positive experience for both parties.
