Shipping policy

1. Shipping Process

• Orders for in-stock products ship within 48 hours during our normal business hours (Monday through Friday).

• Once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided link to track your order until it reaches your destination.

2. Domestic Shipping

• We ship to all 50 states within the United States. Shipping times may vary depending on your location.

• Shipping Carriers: We utilize trusted carriers such as UPS and USPS for all domestic shipments.

• Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

3. International Shipping

• We currently offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, and import duties. These charges are the responsibility of the customer and are not included in the shipping cost.

• International Carriers: We primarily use DHL for international shipments, ensuring reliable and timely delivery.

4. Shipping Delays

• While we strive to deliver your order as quickly as possible, please understand that delivery times are not guaranteed and can be affected by factors beyond our control, such as weather conditions, carrier delays, and high order volumes.

5. Delivery Issues

• If you encounter any issues with your delivery, such as a delayed or lost shipment, please contact our customer service team at sales@overlandgearguy.com, and we will assist you in resolving the issue.

6. Changes to Your Order

• If you need to make any changes to your order, such as updating the shipping address or modifying items, please contact us as soon as possible. Once an order has been processed and shipped, changes may not be possible.

7. Returns Due to Incorrect Address

• If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping fees may apply to resend the order.

8. Contact Us

• If you have any questions about our shipping policy or need assistance with your order, please contact us at sales@overlandgearguy.com.