Lifetime Workmanship Warranty

Lifetime Workmanship Warranty — Covers Manufacturing Defects Only

Overland Gear Guy stands behind the workmanship of our products.

If a product fails due to a manufacturing or workmanship defect, we will repair or replace the item at our discretion.

This warranty applies to defects in workmanship only. It is not a lifetime replacement policy and does not cover damage caused by use, installation, environment, abuse, or normal wear.

What Is Covered

Our Lifetime Workmanship Warranty covers verified manufacturing/workmanship defects, such as:

Stitching failure caused by a sewing defect
Incorrect assembly caused by our production error
Material or component failure caused by a manufacturing defect
Construction errors caused by Overland Gear Guy

Warranty approval is determined by Overland Gear Guy after review and/or physical inspection of the product.

What Is Not Covered

Our warranty does not cover damage caused by:

Normal wear and tear
Misuse or abuse
Improper mounting or installation
Use on the wrong vehicle or wrong application
Customer modification or tampering
Overloading
Abrasion, rubbing, dragging, or sharp contact points
Heat transfer from metal racks, vehicle parts, exhaust, fire, camp stoves, or other heat sources
UV fading, discoloration, staining, dirt, mud, chemicals, fuel, oil, solvents, or cleaners
Accidents, trail damage, impact damage, animal damage, or weather-related damage
Failure to remove or protect the product from extreme conditions when appropriate

Products mounted to vehicles are exposed to many outside conditions that are beyond our control. Damage from external heat, rubbing, abrasion, sharp edges, improper mounting, or environmental exposure is not considered a workmanship defect.

Warranty Claim Process

To submit a workmanship warranty claim, email:

sales@overlandgearguy.com

Please include:

Your name
Order number
Product name
Clear photos of the issue
Photos showing the product installed or mounted on the vehicle
A description of how the product was used
Vehicle year/make/model, when applicable

We will review the information and respond within one business day when possible.

If additional inspection is required, we may issue a Return Authorization Number. Products returned without authorization may not be accepted.

The customer is responsible for shipping the product to us for inspection. If the claim is approved as a workmanship/manufacturing defect, Overland Gear Guy will repair or replace the item at our discretion and cover return shipping back to the customer.

If the claim is denied, repair options may be offered when possible.